Our Guarantee

Your Loved One Never Leaves Our Care

Woodlawn is the only cremation provider in the Bronx to offer the Cremation with Confidence™ Guarantee — an exclusive 10-step process that is unmatched in the industry. It serves as our guarantee of providing outstanding service and ethical professional practices.

All cremations are conducted within our on-site crematory, following a 10-step process that provides a system of checks and balances:


1. Your Loved One Never Leaves our Care

When your loved one is transported to Woodlawn’s crematory, our staff manages and supervises the entire process. Our privately-owned crematory is only used by the families we serve. Woodlawn’s certified and experienced staff members supervise every step of the process. Most importantly, your loved one never leaves our care — he or she will never be transferred into the care of a third-party at any point.

2. Safeguarding Personal Identity

Our staff is detail-oriented and carefully logs each step of the process. To ensure additional security, a personal identification band is placed on your loved one at the moment he or she enters our care. To further safeguard your loved one’s identity, you or an authorizer of your choosing will sign a Witness of Removal form.

3. Unique Tracking System

Upon arrival at our facility, your loved one is added into our digital tracking system and is assigned an identification number, which is stamped into a stainless-steel identification tag. This number is used to track every phase of the cremation process. Our tracking system includes the date and time of arrival at our facility and name of the transfer technician.

4. Checks and Balances System

Following this step, one of our cremation professionals will review all of the cremation paperwork and permits. This is to ensure that all of the authorizations and permits have been received and have been properly documented. All of our professionals are certified by the Cremation Association of North America.

5. Cremation Log Book

Immediately prior to the cremation, your loved one is taken to the cremation chamber and their personal identification is noted in our cremation log book. This log shows the name of the individual, the date and time of the cremation, their identification number, and the crematory operator’s name. The time is noted and initialed by a cremation technician before and after the cremation.

6. Details During the Cremation

Your loved one’s stainless-steel identification band remains with them at all times. The crematory checklist, the identification card, and the stainless-steel identification tag are placed on the outside of the chamber during the cremation process.

7. Following the Cremation

After the cremation process is completed, your loved one’s cremated remains and their stainless-steel identification tag are placed into an urn. The identification card and cremation certificate are transferred into our permanent files.

8. Return of the Cremated Remains or Burial Placement

Our staff will notify the funeral home you are working with to schedule a time for the receipt of your loved one’s cremated remains or complete arrangements for final burial placement at Woodlawn.

9. Celebration of Life Service or Memorial Service

While some families choose to have memorial services at their local church or funeral home either before or after the cremation takes place, others want to have a Celebration of Life Service at Woodlawn for convenience to the cemetery and crematory. For these families, the Woolworth is an ideal venue for gathering.

The Woolworth at Woodlawn was built in 1935 thanks to a gracious gift from Fred and Velma Woolworth. With its terrazzo marble floors and bell tower, this unique venue provides a beautiful setting for services and celebrations of life. Seating is available for up to 100 people, and the space can be reserved for services seven days a week. For more information about The Woolworth at Woodlawn or to check availability, please contact us today.

10. Select a Memorial or Monument

Woodlawn offers above and below ground cremation burial placement in a variety of beautiful and serene settings. Creating a permanent memorial is a beautiful way to express the story of your loved one’s unique and special life. We offer many options, including beautiful cremation gardens, traditional headstones, indoor personalized glass-front niches, and cremation benches.